A. Booking/Reservation
B. Payment
C. Cancellation & Changes in booking
D. Deadlines, Charges, Terms & Conditions for Cancellation & Changes in Booking
E. Hotel Voucher

A. Booking / Reservation

Once you have decided on your hotel/resort and services required please:

• Complete the Booking/Reservation form provided and sent to booking@thailandkohchang.net.
• Make sure you send us your e-mail address. You will get a reply within 24 hours.
• We would like to advise you to use the name as appeared is your passport to avoid possible complications.

B. Payment

There are 2 payment systems:

1. Payment on arrival or upon departure by cash or credit card.

• You may pay directly to hotels on checking in or upon check out.
• A deposit may be required during the high or peak season. Deposits are refundable only if you cancel your booking before the specified deadlines.
• Major credit cards such as Visa, Mastercard, JCB, SCB and Amex are acceptable.
• Advance payment are usually not required unless specified. Refunds are applicable only if you cancel your booking before the specified deadlines.

2. Prepayment upon booking

Prepayment is neccessary and can be made by:

2.1 Credit card payment

Payment by credit card can be made either by:

2.1.1 Secure credit card on-line payment system

• ThailandKohChang.net's on-line payment system is absolutely safe and is guaranteed by the Bank of Asia using the Secure Socket Layer (SSL) protocol.
• All credit card information are transmitted to the bank's data transmission system and confidentiality is guaranteed by the Bank of Asia.
• ThailandKohChang.net will not record any credit card data. Hence, guaranteeing no misuse of your credit card.
• Only Visa and Mastercard credit cards are acceptable through this system.

2.1.2 Credit Card Payment Form:

• Payment by credit card payment form  is also acceptable.
• Please complete the form, print it and sign on the space provided.
• Please fax the completed form to us at 66(0) 2748 6248.
• Besides Visa, Mastercard, JCB and SCB credit cards, Amex is also acceptable using this form.

2.2 Telegraphic Transfer to:

Account Name: V.R. Agency Co., Ltd.
Bank: Bank of Asia
Branch: Srinakarin Road
Savings Account: 067-1-01767-1

Swift Address No. BKASTHBK

• Cancellation of bookings must be sent by fax only to 66(0) 2748 6246,8.
• Changes in bookings must be sent by e-mail to booking@thailandkohchang.net or by fax to 66(0) 2748 6246,8.
• Please never send cancellation or booking changes instructions to hotels.
• ThailandKohChang.net will confirm your cancellation or booking changes by e-mail once the process is completed.
  

D. Deadlines, Charges, Terms & Conditions for Cancellation & Changes in Booking

• 30 working days in advance refundable excluding 5.5% administration service fee.
• 15 working days in advance: 50% Non-refundable and non - transferable.
• 7 working days in advance: 100% Non-refundable and non - transferable.
• Excluding Sat & Sun and Public Holidays.
• Remark: The above policy may change without notice.